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At ABIOME LTD, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward return and refund process.
Eligibility for Returns
- Products must be returned within 30 days from the date of receipt.
- Items must be unused, unopened, and in the original packaging.
- Certain products, including but not limited to hygiene items and custom-made goods, may not be eligible for returns.
How to Return an Item
- Contact us at contact@abiome.shop to request a return authorization.
- Pack the item securely and include a copy of your order receipt.
- Ship the item back to us using a tracked shipping method.
Refund Process
Once we receive your returned item, we will inspect it and process your refund to the original payment method. Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
Non-Refundable Items
Shipping fees, sale items, and certain other goods are non-refundable.